Frequently Asked Questions
Everything you need to know about shipping, returns, product safety, and choosing the right sensory tools for your child.
Sensly is based in Australia, and every order ships from right here. Orders are usually processed within 1–2 business days and arrive within 3–7 business days depending on your location. You'll get a tracking link by email as soon as your order is on its way.
Right now we ship within Australia only. We're working on expanding — sign up to our newsletter and we'll let you know the moment international shipping opens up.
We start preparing orders quickly, so reach out as soon as possible if something needs to change. If it hasn't shipped yet, we'll do our best to update or cancel it — just contact us via our Contact page.
Still have questions?
We're happy to help — reach out anytime and we'll get back to you as soon as we can.
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